Data Deletion Instructions

Last updated: 19 September 2026

This page explains how to have data removed from OmniGolem. It is also the "data deletion instructions" URL registered with Meta for our WhatsApp app.

If you are a business using OmniGolem

Delete a contact or conversation. Owners and admins can delete any contact or conversation from the inbox. The item moves to a trash for 30 days, during which owners and admins can restore it from Settings; after 30 days it is permanently deleted along with its conversations and messages. Owners and admins can also choose Delete now for immediate permanent deletion. We do not store media files ourselves — only WhatsApp's reference to them — so deleting the message removes our copy of that reference; for media you uploaded we also ask WhatsApp to delete its copy.

Disconnect a WhatsApp number. Settings → Channels → Disconnect (you will be asked to type the account name to confirm). This permanently deletes that channel's conversations, messages, templates and analytics and removes the stored access token. Your contact records are kept, since they may be used across channels; delete them individually or by deleting your account. A 72-hour cancellation window applies before the deletion runs.

Delete your whole account. Delete your organisation, or email privacy@omnigolem.com from an owner's address. We disconnect all channels, then delete every contact, conversation, message, template, automation and team member record belonging to the organisation. This runs automatically when the organisation is deleted; a 72-hour cancellation window for the account owner applies before it executes. Billing records are kept for 5 years as Singapore tax law requires.

Export first. Before deleting, you can request an export of your data by emailing us; we provide it within 30 days.

If you are a customer who messaged a business that uses OmniGolem

The business you messaged controls your data. Ask them to delete your contact record; they can do it from their inbox. If you cannot reach them, email privacy@omnigolem.com with the business name and the phone number you messaged from; we will forward the request and make sure it is actioned, or act directly if the business's account has been closed.

If you signed in to OmniGolem with Facebook or Google, or joined our waitlist

Email privacy@omnigolem.com from the address concerned and we will remove your login identity and any waitlist record within 30 days. Removing your Facebook login does not by itself delete your OmniGolem organisation; see above for that.

What we cannot delete immediately

Media files are stored by WhatsApp, not by us; their retention is governed by WhatsApp's terms. Your sign-in identity (name, email) is held by our authentication provider, Clerk — deleting your organisation does not remove it, so tell us if you want that removed too. Error logs (Sentry) expire after 90 days. Database backups, where present, rotate within our database provider's backup window; deleted data may persist in a backup until then and is never restored to the live service. Messages you have already sent exist on recipients' devices and on WhatsApp's systems, which we do not control.

Confirmation

Every deletion request made by email gets a confirmation when complete. Deletions made in the app are immediate and show in the organisation's activity log.